All items are securely packaged by our highly experienced team and posted to you using Royal Mail Special Delivery - this provides you with a minimum insurance of £750 and next day tracked delivery.

UK Estimated Postage Guide (prices may vary)

At Alnwick Auctions we offer an efficient in-house and non-profit postage service. All packages are priced depending on weight and value. When buying in multiple auctions, we can combine postage to reduce excess packaging and costs; if this is something you are interested in, please let us know. We dispatch all items using Royal Mail Special Delivery or ParcelForce for larger consignments, unless otherwise agreed.

Tracking details are available on request, just drop us an email and we’ll send them over.

All invoices must be paid in full before participating in the next auction. If you are combining postage across multiple sales, items can be held and dispatched together once all invoices are settled.

We offer a minimum insurance of £750, and a maximum of £2500. If your parcel exceeds this value amount, we are happy to split items into multiple parcels covering the full value. Equally, if you buy additional third-party parcel insurance, we are happy to provide details and images as required.  

We post items on Monday, Wednesday and Friday. Provided payment is received before 1:00 pm, most items can be dispatched the same day. Please ensure you use your reference number when making a bank payment. With bigger items, such as cameras, there may be a longer delay due to the time it takes to pack. 

Extra packaging charges will be added to some breakable items / items that need more packing than usual. Royal Mail will not ship any bladed items or lighters, please check that your lots are not prohibited by Royal Mail before requesting shipping. If your lot is on the prohibited list, we are happy to pack it for a customer arranged courier collection. The packing fee is £2. 

*Check using the link below. 

www.royalmail.com/prohibitedgoods

Once the parcel has been collected by the courier, it is in their care for delivery. While this part of the journey is outside of our control, we’re still here to support you if anything goes wrong. In the unlikely event that your parcel is lost or arrives damaged, we will happily assist by raising and managing a claim with the courier on your behalf. Please keep in mind that each courier has their own claims process and timeframes - for example, Royal Mail can take around 30 days to complete an investigation.

Any compensation is determined by the courier’s own terms, including their coverage limits and exclusions. As soon as we receive any reimbursement from them, we will pass this directly on to you. Any issues with damage or loss must be reported within 48 hours of delivery so that we can assist promptly.

Returns

Customers have up to 14 days from the date of sale to request a return if they believe an item has been incorrectly described. Please contact us first so we can review your request. All returns must be agreed with Alnwick Auctions in advance before any items are sent back.