We offer an in-house postage service, with items packed and dispatched via Royal Mail Special Delivery at cost. We post items on Monday, Wednesday and Friday. Provided payment is received before 1:00 pm, most items can be dispatched the same day. With bigger items, such as cameras, there may be a longer delay due time it takes to pack. Certain exceptions apply, such as batteries. Buyers may also arrange their own courier; in such cases, items will be packaged and prepared for collection for a small fee. Items may also be collected in person from our premises, which are open Monday to Friday from 10:00 am until 4:00 pm.

We dispatch all items using Royal Mail Special Delivery or ParcelForce for larger consignments, unless otherwise agreed in writing.
Where postage and packing services have been paid for, Alnwick Auctions is responsible for preparing and handing over your parcel to the chosen courier. Once the parcel has been accepted by the courier, custody and responsibility for the item transfer to the courier, and Alnwick Auctions cannot be held liable for any loss, delay, or damage that occurs while the item is in transit.
In the unlikely event that a parcel is lost or arrives damaged, we will assist by initiating and managing a claim with the courier on your behalf. Please note that courier claim processes are outside our control; for example, Royal Mail typically requires a minimum of 30 days to investigate and respond to claims.
Compensation is subject to the courier’s terms and conditions, including their maximum cover limits and exclusions. Any reimbursement issued by the courier will be passed on to the buyer once received.

Please note that glass, ceramics, and other fragile items cannot be insured in transit.

For international buyers, parcels are sent via Royal Mail with a maximum insurance value of £250 per parcel. High-value consignments can be split into multiple parcels where possible, or alternatively packed for collection by a courier arranged by the buyer.
In the case that your parcel exceeds that value, we are happy to split items into multiple packages to increase the insurance level. Or alternatively, we can pack your items ready for a courier to collect.